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Terms & Conditions

Detailed description of goods and/or services

The procucts and the claims made about specific products on or through this site are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your doctor or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with your doctor or a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication or if you have or suspect you might have a health problem. Natural Products is not liable for any health problems or adverse reactions that may result from using any of the products described on the site.

Delivery Policy
Delivery with SA Delivery cost is applicable within the borders of South Africa. Delivery will be made to your local SA Post Office via Speed Services "Counter to Counter" service and you will be notified of the relevent tracking number for your order via email or SMS (Which ever you chose during the order process).

Export restriction
Delivery outside the borders of South Africa (International) - All goods to international addresses are sent via airmail parcel post and usually take between seven to twelve working days (7-12 working days).

Return and Refunds policy
The provision of goods and services by Natural Products is subject to availabilty. In cases of unavailability. Natural Products will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

Customer privacy policy
Natural Products shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/hmtl/govdocs/legislation/2000/act2.pdf

Payment options accepted
Payment may be made via Visa, MastaCard or by bank transfer into the Natural Products bank account, the details of which will be provided on request.

Credit card acquiring and security
Credit card transactions will be acquired for Natural Products via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Natural Products separately from card details which are entered by the client on PayGate's secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibilty
Natural Products takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws South Africa and Natural products chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation
Natural Products may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Natural Products and hosted by Work Online, based in South Africa.

Contact Details
Please view our contact details on the page of this website